💥 Visit Our 'Live Cake Studio' to Experience making of our signature cakes Live!💥
266 Dakshindhari Road [Near HDFC Bank Sreebhumi Branch], Laketown ,Kolkata-700048
Terms and Conditions
Welcome to Kashae – The Dessert Co. (“we”, “our”, or “us”).
These Terms & Conditions (“Terms”) govern your use of our website, online ordering platforms, and any related services offered by us.
By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our website or services.
1. About Us
Business Name: Kashae – The Dessert Co.
Registered Address: Shop No. 1, Sheema Apartment, 266 Dakshindhari Road (Near HDFC Bank, Sreebhumi Branch), Kolkata – 700048, West Bengal, India.
Nature of Business: Bakery and confectionery retail and delivery.
2. Use of Website
By using our website or placing an order through it, you confirm that:
- You are at least 18 years old, or using the website under parental supervision.
- The information you provide is accurate, complete, and true to the best of your knowledge.
- You will not use our website for any illegal, fraudulent, or unauthorized activities.
We reserve the right to suspend or terminate access if we suspect misuse or violation of these Terms.
3. Product Information
We make every effort to display accurate product descriptions, pricing, and images.
However, minor variations in colour, design, or decoration may occur due to screen differences or manual craftsmanship.
All our bakery items are freshly prepared and may vary slightly in presentation.
4. Orders & Payments
- All orders placed through our website or affiliated platforms (such as Zomato, Swiggy, or others) are subject to acceptance and availability.
- Prices displayed are in Indian Rupees (INR) and include applicable taxes.
- Payment must be made in full at the time of placing an order, using secure payment gateways.
- In case of payment failure or technical issues, the order will not be processed until payment is confirmed.
5. Delivery & Pickup
- Delivery timelines are approximate and may vary based on location, weather, or third-party logistics.
- We are not responsible for delays caused by circumstances beyond our control (e.g., traffic, weather, or courier delays).
- Customers are responsible for providing accurate delivery details. We are not liable for failed deliveries due to incorrect addresses or contact information.
- Self-pickup orders must be collected within the scheduled time to ensure product freshness.
6. Cancellation & Refund Policy
- Orders once confirmed cannot be cancelled as all products are made to order and perishable.
- Refunds will only be issued if:
- The wrong product was delivered.
- The product was damaged or spoiled at the time of delivery (verified with photo proof within 2 hours).
- Refunds, if applicable, will be processed to the original payment method within 7–10 business days.
(For detailed refund terms, please refer to our Return & Refund Policy section if available.)
7. Allergens & Food Safety
Our products may contain or come in contact with ingredients such as milk, nuts, eggs, gluten, and soy.
Customers with allergies are advised to check ingredient details before ordering.
We are not responsible for allergic reactions once the product is consumed.
8. Intellectual Property
All content on this website—including text, images, logos, brand names, product designs, and layouts—is the intellectual property of Kashae – The Dessert Co.
You may not reproduce, distribute, or use any content without our prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Kashae – The Dessert Co. shall not be liable for:
- Any indirect, incidental, or consequential damages arising from your use of our website or products.
- Delays or non-performance due to factors beyond our reasonable control.
Our total liability shall not exceed the value of the product purchased.
10. Third-Party Links
Our website may include links to third-party websites (such as Zomato, Swiggy, Instagram, etc.).
We are not responsible for the content, accuracy, or privacy practices of those websites.
Your use of third-party services is subject to their respective terms and policies.
11. Privacy Policy
Your use of this website is also governed by our [Privacy Policy], which explains how we collect, use, and safeguard your data.
By using our website, you agree to our data handling practices as outlined in the Privacy Policy.
12. Changes to Terms
We reserve the right to modify, update, or replace these Terms at any time without prior notice.
Any changes will be posted on this page with an updated “Effective Date.”
Your continued use of our website after such updates signifies your acceptance of the revised Terms.
13. Governing Law & Jurisdiction
These Terms are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal.
14. Contact Us
For any questions, feedback, or complaints regarding these Terms & Conditions, please contact:
📍 Kashae – The Dessert Co.
Shop No. 1, Sheema Apartment, 266 Dakshindhari Road,
Near HDFC Bank, Sreebhumi Branch, Kolkata – 700048, West Bengal, India
📞 Customer Care: +91-9874700604
📧 Email: support@kashae.co.in
Your Trust, Our Responsibility
By using our website or services, you acknowledge that you have read, understood, and agree to abide by these Terms & Conditions.
We thank you for choosing Kashae – The Dessert Co., where every bite is made with passion and care.
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